Refund policy

Refund/Returns Policy

Ula Limited will exchange full-priced products, except for Earrings and Body Jewellery.

For your health and safety, we cannot accept returns on Earrings or Body Jewellery.

All Sale and Clearance product transactions are considered final, and therefore Sale or Clearance items cannot be exchanged.

Exchanges must be done within 14 days of purchase, and goods must be in original "As New" condition, undamaged and in an unwashed, unworn and unused condition.

A copy of the original invoice must be included.

You bear the cost of returning the item(s) to us. We will then send out a replacement for a return free of charge within New Zealand only. This service includes the North and South Islands only.

Any additional exchange requests after this will however require an additional shipping charge.

Requests for exchanges on International orders will require a shipping charge.

Every effort has been made in the photographing and describing of our products so that they are presented to you as clearly as possible. Some individual variation between screens on viewing devices does exist, so some slight variation in colour is to be expected.